This highly interactive 2½ day Program provides participants with tools and techniques to build on their strengths in presenting customer-focused solutions. A unique learning format allows participants to develop and practice individual presentations focused on specific audience needs, while enhancing the ability to communicate with power and persuasion. The techniques addressed apply to face-to-face presentations for an audience from one to one thousand as well as for written proposals or informal telephone presentations.

Program Objectives:

• To learn to tailor presentations to the needs and concerns of the audience
• To understand the benefits of adequate preparation
• To learn to present content that can be easily processed and retained by the audience
• To understand the importance of asking for commitment at the end of a presentation
• To practice delivering face-to-face presentations and learn from colleagues’ feedback

Topics Covered:

• Planning, preparing and presenting solutions
• Focusing on the needs of the client
• Developing and organizing content
• Effective communication skills
• The impact of non-verbal communication in live presentations
• Overcoming nervousness
• Capturing and holding the attention of your audience
• Enhancing presentations through the use of visual aids and equipment
• Communicating with poise and confidence

Program Format:

• Pre-work process includes telephone consultations with each Program participant and research of presentation topic.
   
• Two-and-a-half day Program allows participants to develop and practice each component of their individual presentation.
   
• Videotaping of final presentations includes group feedback and detailed written evaluations.