Situational Selling: Inbound/Outbound Telesales

In today’s world of ubiquitous telemarketing calls, it is becoming increasingly challenging for professional telephone sales and customer service employees to differentiate themselves from the schemers and scammers. This two-day workshop provides the tools and skills to do just that. Adaptable for both inbound and outbound call centers, this program focuses on both the skills and the attitudes that turn “cold calls” into “warm calls” and increase success ratios in sales and customer service call centers.

Managing the Inbound/Outbound Telephone Salesperson

To assist in maintaining the effectiveness and ensuring the ongoing application of professional telephone selling techniques, this workshop is designed to provide coaching skills to managers of both inbound and outbound call centers. Through customized exercises and group discussion, participants learn to lead, assess and support their sales teams in the use of effective telephone sales and customer service skills.