This program is specifically designed to the unique challenges of inbound and/or outbound telesales professionals. The two day program provides practical tools and proven strategies to improve telephone sales skills. Participants will gain an understanding of customer focused selling through role-plays, group discussion and interactive exercises. The workshop provides an in depth examination of the attitudes and skills practiced by top-achieving telephone sales professionals.
Topics Covered
Customers expectations of telesales professionals today
To further develop and apply customer focused selling skills
The effect a positive attitude has on your sales ability
The importance of knowing your customer, your product and services (features and benefits) your competition
Cultivating how we answer or open a call and effective telephone communication skills
Discovering customer needs
Presenting creative solutions
Overcoming buyer concerns
Confirming the business to the higest level of commitment
Assuring customer satisfaction
What You Will Gain
A greater understanding of current telesales trends in the profession
The ability to understand and relate to customer needs over the phone
The tools required today to earn the right to a conversation;
An enhanced self awareness and understanding of personal growth and change
The understanding and application of customer focused selling skills
The opportunity to share ideas and experience with other sales professionals
